Course Outline

Topic 1

  • Getting Started
  • Icebreaker
  • Pre-Assignment Review
  • Workshop Objectives

Topic 2

  • Why Delegate?
  • Advantages & Disadvantages
  • Delegation Do's and Don'ts
  • Self-Assessment

Topic 3

  • What is Delegation?
  • Delegation Definitions
  • Levels of Delegation
  • Guidelines for Success
  • Lateral Delegation

Topic 4

  • Pre-Assignment Review

Topic 5

  • Picking the Right Person
  • Delegation Based on Skill Level
  • Employee Motivation
  • Employee Workload
  • Matching of Skills & People

Topic 6

  • The Delegation Meeting
  • Clarity in Communication
  • Context & Relevance
  • Ensuring Understanding
  • Setting Performance Standards
  • Delegating Authority
  • Setting Support
  • Clarity in Expectations & Committment
  • Rewards & Recognition

Topic 7

  • Putting it into Practice
  • Case Study
  • Eight Steps of Delegation Meeting
  • Activity

Topic 8

  • Giving Instructions
  • Three Types of Instructions
  • Examples
  • Preparing Instructions

Topic 9

  • Monitoring Delegation
  • Why Monitor Delegation?
  • Advantages of Monitoring Delegation
  • Methods to Monitor Delegation

Topic 10

  • Practicing Delegation
  • Your Role in Delegation
  • Employees' Role in Delegation
  • When to Delegate
  • Whom to Delegate To
  • Delegating Authority
  • Monitoring Delegation
  • Managing Disappointments

Topic 11

  • Giving Feedback
  • The Ingredients of Good Feedback
  • What Makes Feedback Effective
  • Case Studies

Topic 12

  • Becoming a Good Delegator
  • Characteristics of Effective Delegators
  • Personal Action Plan
  • Recommended Readings
 7 Hours

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