Course Outline

ITIL 4®  OVERVIEW
  • Introduction to ITIL® 
  • Key Concepts of ITIL® 
THE ITIL®  FRAMEWORK
  • The Four Dimensions of Service Management
  • The ITIL®  Service Value System
 THE ITIL®  GUIDING PRINCIPLES
  • Focus on Value
  • Start Where You Are
  • Progress Iteratively with Feedback
  • Collaborate and Promote Visibility
  • Think and Work Holistically
  • Keep It Simple and Practical
  • Optimize and Automate
THE ITIL SERVICE VALUE SYSTEM
  • Governance
  • The Service Value Chain
  • Continual Improvement
KEY ITIL PRACTICES
  • Continual Improvement
  • Service Level Management
  • Change Control
  • Incident Management
  • Service Request Management
  • Service Desk
  • Problem Management
OTHER ITIL PRACTICES AND PREPARING  TO THE EXAM
  • General Management Practices
  • Service Management Practices
  • Technical Management Practices

 

ITIL® training course on this website are offered by NobleProg Polska sp. z o.o. - ATO by AXELOS Limited. ITIL® is a registered trademark of AXELOS Limited. All rights reserved.

 

Requirements

NA
  14 Hours
 

Need help picking the right course?
Call us +971 4871 6715

Testimonials

I really enjoyed the real examples and exercises.

Dmitry Baranovsky

I enjoyed the interaction of the group to solve the issues.

Evan O'Gorman

I really liked the real life examples.

South West Gnó Skillnet

I liked it all. Very informative and pace was perfect.

South West Gnó Skillnet

Hakan was very enthusiastic and knowledgeable

Hugo Perez - DENS Solutions

I found certain areas more interesting than others, Risk management, Stakeholder communication.

- British American Tobacco

The duration & amount of info shared was perfect, we did not over run at any point and the trainer gave us confidence with regards to his experience

- British American Tobacco

Students were provided the opportunity to freely discuss the topics and ask questions to the trainer

Krzysztof Sikorski - British American Tobacco

I learnt some very useful information which will help in my day job as project manager.

- British American Tobacco

Exercises were good.

Alexandra Toma - British American Tobacco

case study

- 上海慧与

Workshop - Event Storming

Titansoft Pte Ltd

Able to answer all the questions with scenarios

Titansoft Pte Ltd

There were descriptive diagrams which helped us understand the overall architecture, as well as how different components interact with each other.

Electronic Arts

fun and friendly atmosphere

GP Strategies Poland sp. z o.o.

The trainer's friendly attitude and the usuful templates she p.ovided, that the participants can use in for managing the projects.

GP Strategies Poland sp. z o.o.

Related Courses

AgilePM® Foundation (Agile Project Management Foundation - accredited training with exam)

 14 hours

The training allows you to familiarize yourself with the knowledge, techniques, tools and practices in the field of project management based on the Agile Project Management version 2.0 methodology, developed in cooperation with APMG-International

AgilePM® Practitioner (Agile Project Management Practitioner - szkolenie akredytowane z egzaminem)

 14 hours

The training is dedicated to people interested in implementing Agile approaches in an organization, people participating in projects, project managers implementing or planning to implement Agile approaches in projects. The practitioner level focuses

Certified Agile Process Owner (CAPO)®

 14 hours

OVERVIEW This course provides guidance into the process Owner responsibilities so they can describe what they are doing as a process and provides the education needed to oversee the design, re-engineering and improvement of IT Service Management

Certified Agile Service Manager (CASM)®

 14 hours

OVERVIEW  This course provides an introduction to Agile Service Management, the application, and integration of agile thinking into service management processes. Agile thinking improves IT’s effectiveness and efficiency and enables IT

Applying Professional Scrum | APS (Scrum.org accredited training course)

 14 hours

Applying Professional Scrum (APS) is a 2-day course that teaches Scrum in a highly practical way. Students hit the ground running through instruction and team-based exercises. Working in a series of Sprints, teams of students build a

Professional Agile Leadership Essentials | PAL-E (Scrum.org accredited training course)

 14 hours

Professional Agile Leadership Essentials is a 2 day workshop to equip leaders and managers of Agile teams along with their Product Owners and Scrum Masters to help their organizations change by providing participants with: An overview of what

Professional Scrum with Kanban | PSK (Scrum.org accredited training course)

 14 hours

The two-day Professional Scrum with Kanban (PSK) course teaches Scrum practitioners how to apply Kanban practices in their work. Through theory, case studies, and hands-on exercises, participants will understand the importance of transparency and

Professional Scrum Master II | PSM II (Scrum.org accredited training course)

 14 hours

The 2-day Professional Scrum Master II (PSM II) course is an advanced class designed to support Scrum Masters in their professional development. Unlike the Professional Scrum Master (PSM) course which focuses on how to use Scrum, the Scrum framework

Professional Scrum Master | PSM (Scrum.org accredited training course)

 14 hours

The 2-day Professional Scrum Master course covers the principles and (empirical) process theory underpinning the Scrum framework, and the role of the Scrum Master in it. This course is a combination of instruction and teambased exercises, and

Professional Scrum Product Owner | PSPO (Scrum.org accredited training course)

 14 hours

Being a professional Product Owner encompasses more than writing requirements or managing a Product Backlog. Product Owners need to have a concrete understanding of all product management aspects, including but not limited to product ownership, that

Scaled Professional Scrum | SPS (Scrum.org accredited training course)

 14 hours

In this 2-day Scaled Professional Scrum (SPS) workshop, students will simulate a large software development project using the Nexus™ framework. The workshop is delivered using an end-to-end case study where students work together to organize

JIRA for Beginners

 7 hours

JIRA is a Java based web application that provides project and issue tracking for improving the agility of software development. This instructor-led, live training introduces JIRA's approach to software planning, tracking and releasing as it

Agile Project Management with OrangeScrum

 14 hours

OrangeScrum is an open-source, web-based project management and collaboration tool for managing projects, teams and tasks in one place. It includes bug tracking, email integration, and issue management, among other features. In this

Package Management with Yarn

 7 hours

Yarn is a package manager for JavaScript projects. Using Yarn, users can manage project dependencies and publish JavaScript packages. This instructor-led, live training (online or onsite) is aimed at software engineers who wish to use Yarn to

Project Management with Trello

 14 hours

Trello is a web based list-making application for managing projects. With Trello, users will be able to track tasks and improve team collaboration. This instructor-led, live training (online or onsite) is aimed at project managers who wish to