Course Outline

Introduction to Control Centers and Monitoring Objectives

  • Overview of modern monitoring and control centers
  • Types of flow monitoring systems (water, gas, oil, digital, etc.)
  • The role of operators and supervisory staff

Core Technologies and Interfaces

  • Typical system components (SCADA, sensors, network interfaces)
  • Common dashboards and alarm interfaces
  • Remote monitoring and distributed systems

Alert Handling and Decision-Making Protocols

  • Types of alerts and escalation criteria
  • Responding to anomalies and failures
  • Coordination with field teams and support staff

Standard Operating Procedures (SOPs)

  • Daily routines, logbooks, and handover protocols
  • Incident logging and audit trails
  • Following industry-specific compliance and regulatory SOPs

Data Interpretation and Trend Analysis

  • Reading and interpreting flow data
  • Identifying anomalies, patterns, and efficiency deviations
  • Reporting and communicating data clearly

Safety, Compliance, and Certifications

  • Standards relevant to monitoring centers (e.g., ISO, OSHA, NERC)
  • Security and physical access control policies
  • Compliance reporting and performance auditing

Operations Simulation and Management Scenarios

  • Control center operation walk-through
  • Simulated incidents and alert response drills
  • Best practices for shift leadership and decision-making

Summary and Next Steps

Requirements

  • An understanding of operational processes and workflows in industrial or critical infrastructure environments
  • Familiarity with basic monitoring tools or SCADA systems
  • Basic knowledge of safety, compliance, or technical reporting

Audience

  • Control center operators and technicians
  • Operations managers and supervisory personnel
  • Technical and compliance staff responsible for monitoring centers
 21 Hours

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